Voice over IP at UMass Amherst - Pilot
Voice over Internet Protocol (VoIP) provides telephone service over the UMass network instead of over traditional phone lines. OIT is currently conducting a pilot of VoIP telephony. During the pilot, VoIP will only be available to residents in the North Residence Area.
About the VoIP Pilot
UMass Amherst VoIP Pilot
Information about the VoIP pilot project at UMass Amherst.
Important Information about Emergency Calling
Do not use the UMass/OIT Voice over IP (VoIP) service to call 911. The UMass Police Department will not know where you are calling from. Please use traditional phone service or any of the yellow HELP phones located in residence halls and other strategic locations throughout campus. The University and its affiliates cannot be held responsible for problems that ensue from 911 calling using UMass/OIT VoIP.
VoIP Pilot FAQ
Answers to the most common questions about the UMass Amherst VoIP pilot project.
Get Started with VoIP
VoIP Quick Start Guide
Our guide to get pilot members started with VoIP.
Set up Your VoIP Passcode
The first step in using VoIP is setting up the passcode you will use to access the VoIP service, including your voicemail inbox.
Configure Your Software Softphone
VoIP works with a software client or "softphone" that is installed on your computer and allows you to make and receive calls using the campus network.
VoIP Calling & Voicemail
Make & Receive VoIP Calls
Learn how to use your VoIP softphone to make and receive calls.
VoIP Voicemail Phone Interface Users' Guide
The voice mail phone interface lets you listen to your messages and set up some voicemail options (e.g., create recorded greetings, change your availability status, etc.). Use our Phone Interface Quick Reference Guide to learn about the most common options in the VoIP Phone Interface.
VoIP Voicemail Web Interface Users' Guide
The VoIP voicemail system utilizes a Web-based console to let you listen to and manage your messages as well as set up a wide range of calling and voicemail options.
Call Forwarding & 'Follow Me' Rules
Learn how to forward your VoIP calls to one or more on-campus or local phone numbers.
