What is VoIP?
Who can use VoIP on campus?
I’m a pilot member, where can I use this service?
I've lost my VoIP user name and password. Who should I call?
Can I make emergency calls using UMass/OIT VoIP?
Can I use the chat and video features in the X-Lite client?
How can I make long distance calls?
How do I check my VoIP voicemail when away from my computer?
How do I forward my calls?
What is VoIP?
Voice over Internet Protocol (VoIP) provides telephone service over the UMass network instead of over traditional phone lines. VoIP telephone service is very similar to traditional telephone service, except instead of using a phone or handset, you will use software (called a “softphone”) on your desktop or laptop computer to make and receive calls.
Who can use VoIP on campus?
During the Spring 2008 pilot, only residents of the North Residence Halls will be able to use the UMass VoIP service to send and receive calls. However, anyone can call someone in the VoIP pilot, from on-campus or off, using a traditional or VoIP phone, .
OIT plans on rolling this service out to the campus over the next several years.
I’m a pilot member, where can I use this service?
VoIP pilot members can use this service to make and receive calls from anywhere on the UMass Amherst campus where they have a wired Internet connection. This includes places like your dorm room, the Learning Commons, and the Campus Center.
Please be courteous to the people around you. Use a headset.
I've lost my VoIP user name and password. Who should I call?
Please call the OIT Help Desk (545-9400) or fill out an online help request.
Can I make emergency calls using UMass/OIT VoIP?
Do not use the UMass/OIT Voice over IP (VoIP) service to call 911. The UMass Police Department will not know where you are calling from. Please use traditional phone service or any of the yellow HELP phones located in residence halls and other strategic locations throughout campus. The University and its affiliates cannot be held responsible for problems that ensue from 911 calling using UMass/OIT VoIP.
Can I use the chat and video features in the X-Lite client?
The UMass VoIP system does not currently support the chat or video features included in the X-Lite softphone software.
How can I make long distance calls?
You can make long distance calls the same way you do on the traditional UMass telephone system, using your PAETEC Personal Billing Number (PBN).
How do I check my VoIP voicemail when away from my computer?
You can check your VoIP voicemail from any on or off-campus telephone.
- Dial (413) 573-1000
- Enter your mailbox number, then press #
- Enter your voicemail password, then press #
How do I forward my calls?
There are two ways to set up rules that let you forward calls using VoIP, "Forward" and "Follow Me". "Forward" sends your calls to a specific number you designate and "Follow Me" lets you send calls to a series of numbers in order until the call is answered. To learn how to set up these rules, visit our Call Forward & 'Follow Me' Rules documentation.
Need Help?
If you encounter problems, submit an online Help Request.
- or -
Contact the OIT Help Desk at 545-9400.
