Detailed instructions for using the X-Lite softphone can be found on the CounterPath Web site: http://www.counterpath.com/x-lite.html&active=5
X-Lite Display Overview
Make Calls
- Using your keyboard or the softphone keypad, enter the number you would like
to dial using in the Call display window.
-
On-Campus calls:
Dial the last five digits of the on-campus phone number (e.g., 5-XXXX, 6-XXXX, or 7-XXXX). -
Outside (off-campus) calls:
Local calls: Dial 9 and the local off-campus number (you will not hear a second dial tone after entering the 9, simply keep dialing). -
Long distance calls:
Dial * 6 *, PAETEC Personal Billing Number (PBN), #, 9, 1, area code, and phone number.
-
On-Campus calls:
- Click the green phone icon or press Enter (on your keyboard) to begin your call.
Receive Calls
X-Lite must be open and running on your computer in order for you to accept incoming calls.
When you have an incoming call, a Call Alerts box will open at the bottom the screen. To turn Call Alerts off, go to Menu > Options > Alerts and Sounds and uncheck the Show a ‘Call Alert’ box.
If you would like X-Lite to appear on top of all other open applications, go to Menu > Options > Alerts and Sounds and click Pop up the phone if it is not in focus.
To Answer a Call
- Click the green phone icon on the softphone or click Answer on the Call Alerts box.
- Click the appropriate line number (1 or 2) on the softphone.
- Press Enter on your keyboard.
Ending a Call
- To hang up, click the red phone icon or press Esc on your keyboard.
Need Help?
If you encounter problems, submit an online Help Request.
- or -
Contact the OIT Help Desk at 545-9400.
