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UMass Amherst Alerts Emergency Text Messaging

As part of the UMass Amherst Alerts system, emergency text messages will provide time-sensitive notifications to subscribers' cell phones about situations that pose an immediate risk to the safety of the campus or could significantly disrupt its activities. More about UMass Amherst Alerts.

  • Members of the University community are not required to subscribe to this service. However, as text messages provide a critical venue for emergency communications, we urge you to subscribe.
  • Help us spread the word about emergency text-messaging! Encourage your friends and co-workers to sign up.
  • Don’t have a cell phone? For the latest emergency information, refer to your campus email account or the UMass Web site.

Subscribe to UMass Amherst Alerts

To subscribe to UMass Amherst Alerts, you need:

  • A UMass Amherst IT or SPIRE Account. If you do not have an IT or a SPIRE Account, go to the IT Help Center, A109 LGRC Lowrise with a picture ID (M-F, 9:00 a.m.- 4:45 p.m.) or stop by the Learning Commons Service Desk (Lower Level, W.E.B. Du Bois Library).
  • A cell phone that can receive text messages. Check with your carrier for more information.
  1. In the SPIRE Menu, go to Umass Amherst Alerts > Cell Phone Info. The Cell Phone Information page opens.
  2. On the Cell Phone Information page:
    Note: You must have a U.S.-based phone number and carrier in order to subscribe.
    • In the Cell Phone Number field, enter your cell phone number, starting with the area code (e.g., 413/222-3333). All 10 digits of your phone number are required.
    • Make sure Yes, I would like to SUBSCRIBE is selected.
    • Click Save.
  3. On the Save Confirmation page, click OK to return to the Cell Phone Information page.
    You will also receive a 'Welcome' text message from Connect-ED (our service provider) within 24 hours. Note: Your subscription is not complete, and emergency text messages will not be delivered to your cell phone until you receive the 'Welcome' message from Connect-ED.

Manage Your Subscription

To ensure that you are receiving UMass Amherst Alerts text messages, it is important that you keep your cell phone number up-to-date in SPIRE.

Update Your Subscription

Remember to update SPIRE if your cell phone number changes.

To edit your subscription, make your changes directly on the Cell Phone Information page, then click Save. The Save Confirmation page will appear, confirming your edits. Click OK to return to the Cell Phone Information page.

Check your phone for a new 'Welcome' text message from Connect-ED within 24 hours.

Unsubscribe

You may wish to unsubscribe from UMass Amherst Alerts text messages during the summer or any other time you are going to be away from campus for an extended period of time (e.g., semester abroad). Your subscription to UMass Amherst Alerts will end automatically when you leave the University (e.g., graduate, etc.).

To unsubscribe:

  1. On the Cell Phone Information page, select No, I would like to OPT OUT. The Opt Out Confirmation page appears, asking you to confirm that you want to unsubscribe.
  2. On the Opt Out Confirmation page, click Yes to unsubscribe or No to maintain your subscription. You will be re-directed to the Cell Phone Information page (the Cell Phone Number field will be blank if you choose to unsubscribe.)

Note: You can also unsubscribe from UMass Amherst Alerts text messaging by sending the text message, STOP, to 23177. If you unsubscribe using this method, you will be unable to re-subscribe this phone number using SPIRE, even though it appears in the Cell Phone Number field. To re-subscribe, use the cell phone you would like to re-subscribe to send the text message, Subscribe UMass, to 23177.

When You Receive a 'UMass Amherst Alert'

The message, labeled UMass Amherst Alert, will be transmitted from 23177 and will include instructions about what you should do. If you are a student and are in class, tell your instructor about the message. Note: Please adhere to your instructors’ policies about cell phone use.