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Ethernet Support Articles

  • If you are having problems connecting to the campus network via Ethernet, you should make sure your network adapter is configured properly. Note: The following instructions are for on-campus connections only. Off-campus users may need to contact their Internet Service Provider (ISP) or the IT Help...
  • Before You Begin To connect to the campus network via Ethernet, you'll need: An IT Account: You will need an IT Account NetID and password to access the network. If you do not have an IT Account, or if you cannot remember your password, please come to room A109 LGRC Lowrise with your UCard...
  • The UMass Amherst Information Technology installed high-speed Internet access in North Village Apartments in the Fall of 2006. In 2012, Lincoln Apartments were switched to wireless only. What type of connection is this? This connection occurs over phone lines and brings speeds comparable to...
  • MAC Addresses are 12-character IDs that identify your hardware (your device may have multiple MAC Addresses). The following are generic instructions -- depending on the manufacturer, the MAC Address for your device may have a different title and location. Refer to the product manual for more...
  • Information for IT Contacts & Administrators IT contacts and administrators in academic and administrative buildings are responsible for registering shared computing devices (e.g., lab computers, computers used by student workers, etc.) or all University-owned computers in their department...
  • Register Your Devices Computing devices connecting to the Internet from IT-maintained network jacks in Registrar-scheduled classrooms and academic and administrative buildings must be registered with IT. Registration helps IT identify security breaches and track devices infected with viruses...
  • I'm having problems with my wired network connection, what do I do? If you are having trouble with your Ethernet connection, try the troubleshooting tips below. Make Sure your device is registered for network access. If you are using a jack that is part of the Network Registration system, you...