- Support and consulting for OIT-supported applications
- Malware or virus detection and removal
- Data recovery for CDs, DVDs, and hard drives
- Pre-purchase consultations
Software Support Proxy Form
If you are a UMass Amherst employee and need to designate someone (e.g., a student employee) to drop off or pick up your computer from the OIT Help Center, you'll need fill our Software Support Proxy Form (32 K).
Many of our services are free; however, we do charge for some consulting services and the actual work done on your computer. Hourly rates are below.
With a valid UMass ID
- $50 diagnostics for first hour of work
- $50 per hour flat rate per additional hour of work
With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID
Please visit the IT department at your college's campus before coming to OIT.
- $65 diagnostics for first hour of work
- $65 per hour flat rate per additional hour of work
Monday - Friday, 9:00 a.m. - 4:45 p.m.
A109 LGRC Lowrise