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Software Consulting Services

UMass Amherst IT Help Center Consultants are prepared to answer questions regarding supported applications. We also offer malware removal, pre-puchase consultations, and data recovery services to members of the UMass Amherst community.

Highlights

  • Support and consulting for supported applications
  • Malware or virus detection and removal
  • Data recovery for CDs, DVDs, and hard drives
  • Pre-purchase consultations

Help Center Proxy Form

If you are a UMass Amherst employee and need to designate someone (e.g., a student employee) to drop off or pick up your computer from the IT Help Center, you'll need to fill out our Help Center Proxy Form (57 KB).

Costs: 

Many of our services are free; however, we do charge for some consulting services and the actual work that is done on your computer. Hourly rates are below.

With a valid UMass ID

  • $50 diagnostics for first hour of work
  • $50 per hour flat rate per additional hour of work

With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID
Please visit the IT department at your college's campus before coming to UMass Amherst IT.

  • $65 diagnostics for first hour of work
  • $65 per hour flat rate per additional hour of work
Hours & Location: 

Monday - Friday, 9:00 a.m. - 4:45 p.m.
A109 LGRC Lowrise

Contact

413-545-9400

Last Updated: Aug. 21, 2014