Highlights
- Support and consulting for OIT-supported applications
- Malware or virus detection and removal
- Data recovery for CDs, DVDs, and hard drives
- Pre-purchase consultations
Software Support Proxy Form
If you are a UMass Amherst employee and need to designate someone (e.g., a student employee) to drop off or pick up your computer from the OIT Help Center, you'll need fill our Software Support Proxy Form (32 K).
Costs:
Many of our services are free; however, we do charge for some consulting services and the actual work done on your computer. Hourly rates are below.
With a valid UMass ID
- $50 diagnostics for first hour of work
- $50 per hour flat rate per additional hour of work
With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID
Please visit the IT department at your college's campus before coming to OIT.
- $65 diagnostics for first hour of work
- $65 per hour flat rate per additional hour of work
Hours & Location:
Last Updated: Jan. 08, 2013