Sign the Permission to Enter Form and return it to the Family Housing Office (Wysocki House, 911 North Pleasant St.) as soon as possible. A paper copy of this form has also been delivered to your apartment. By signing this form you give our installers permission to enter your apartment to install the network hardware. The installer cannot install the hardware unless you have signed and returned the Permission to Enter form.

If you did not sign your Permission to Enter Form by December 15, 2006, you have to pay a $40 installation fee.

If you have questions about your scheduled installation date, please call the OIT Help Desk at 545-9400.

Move all furniture away from your telephone jack and nearby wall areas. If furniture is blocking these areas, our installer cannot install the network hardware and your installation will be rescheduled for after all other units in your apartment complex are completed.

Make sure you have:

• your OIT Account information (NetID & UMAccess password to register your system). If you have forgotten your password,go to OIT Account Management (A107 LGRC) with your UCard ID to have your password changed.
• an Ethernet card
• an Ethernet cable that will reach from the area of the telephone jack to your computer
• a network hub (optional – if you would like to connect 2 computers)
• paid your telephone bill - your Internet access will be suspended if your bill is not paid in full

The new hardware will not work until OIT makes a change to activate your high speed service. Network hardware installed in the morning will be activated during the early afternoon on the day it was installed, typically before 2pm. Network hardware installed during the afternoon will be activated by late afternoon, typically before 5pm.

Once the network hardware has been activated, use our instructions, Family Housing High Speed Internet: Instructions & Troubleshooting (pdf, 201 k), to connect your computer to the hardware. Please note that before you can access the Internet, you’ll be required to register your computer on the campus network using your NetID (OIT Account user name) and UMAccess password.
Note: As of June 12, 2007, this service requires your UMail password (the password you usually enter to access your UMass email account) to log in. OIT is phasing out the use of the UMAccess password in an effort to simplify the way members of the UMass community connect to the campus network and access other OIT services.

If you need help connecting or registering your computer, please contact the OIT Help Desk at 545.9400.