Get Help
Help yourself to our extensive documentation on OIT-supported software and services. Our documentation is organized by service. Simply look for the "Get Help with..." heading on every page.
1. Submit or View your Help Request
Use our simple online form to submit a Help Request or to view or update a previous request.
Submit/View your Help Request
2. Chat with a Consultant
For immediate assistance, chat with a Help Desk Consultant. Chat is available during the Help Desk's normal business hours (8:30 a.m. - 5:00 p.m., Monday - Friday).
No consultants are available for chat at this time.
3. Call (or stop by)
OIT Help Desk staff are available for telephone and walk-in help.
413-545-9400
A109 LGRC
8:30 a.m. - 5:00 p.m., Monday - Friday
--or--
Visit the Learning Commons
Main Floor, W.E.B. Du Bois Library
See the Learning Commons Web Site (www.umass.edu/learningcommons/) for hours.
