Repair & Maintenance
Service Description
The technical staff in our Hardware Support Department are able to repair Apple and Windows-based computers as well as printers. They are also Authorized Warranty Service Providers for Dell, Gateway and Apple, which means that they can repair these computers under the terms of their warranties.
For service
Come to Room A22 LGRC (in the basement). See contact information below.
University departments can also request pick up and delivery service. Just call 545-2036 to schedule a pick up time. Please have your departmental speed type number available when you call.
Note: The driver pick up service is available only during the regular semester. It is not available over the summer or winter breaks.
Fees
With a valid UMass ID
Walk-ins:
$40 diagnostics for first hour of work
$40 per hour flat rate per additional hour of work
With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID
Please visit the IT department at your college's campus before coming to OIT.
$55 diagnostics for first hour of work
$55 per hour flat rate per additional hour of work
Contact Information
Telephone #: 413-545-2036
Location: A22 LGRC (in the basement)
Hours: 9:00 a.m. - 5:00 p.m., M-F
