The technical staff in our Help Center can repair Apple and Windows-based computers as well as printers. They are Authorized Warranty Service Providers for Dell, Apple, and Lenovo and can repair these computers (except IdeaPad and Essential lines) under the terms of their warranties.
Come to A109 LGRC Lowrise, Monday through Friday, 9:00 a.m. - 4:45 p.m. (except holidays). University departments can also request pickup and delivery service. Call 413-545-9400 or submit an online help request to schedule a pickup time. Please have your departmental speed type number available when you call.
Note: Driver pickup service is available only during Fall or Spring semesters. It is not available over the summer or winter breaks.
With a valid UMass ID
$50 diagnostics for first hour of work
$50 per hour flat rate per additional hour of work
With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID
Please visit the IT department at your college's campus before coming to OIT.
$65 diagnostics for first hour of work
$65 per hour flat rate per additional hour of work