Computer Maintenance & Repair Services

Service Description

The technical staff in our Help Center are able to repair Apple and Windows-based computers as well as printers. They are Authorized Warranty Service Providers for Dell, Apple, and Lenovo and can repair these computers (except IdeaPad line) under the terms of their warranties.

For service

Come to A109 LGRC Lowrise, Monday through Friday, 9:00 a.m. - 4:45 p.m. (except holidays). University departments can also request pick-up and delivery service. Call 413-545-9400 or email hardware@oit.umass.edu to schedule a pick up time. Please have your departmental speed type number available when you call.

Note: Driver pick-up service is available only during Fall or Spring semesters. It is not available over the summer or winter breaks.

Fees

With a valid UMass ID

Walk-ins:
$50 diagnostics for first hour of work
$50 per hour flat rate per additional hour of work

With a valid Amherst College, Hampshire College, Mt. Holyoke College, or Smith College ID

Please visit the IT department at your college's campus before coming to OIT.

$65 diagnostics for first hour of work
$65 per hour flat rate per additional hour of work