Students who have been admitted to the University, incoming undergraduate and graduate students, faculty, and staff can activate their accounts online or in person:
- Online: On the SPIRE Logon page, click Activate Your Account under OIT Accounts (right side of the page). You will need your NetID and temporary password sent to you via email or regular mail.
- In person: Go to the OIT Help Center, A109 LGRC, Monday - Friday, 8:30 a.m. and 4:45 p.m., with your UCard (UMass picture ID) or other valid picture ID. This is a security precaution to protect you and the privacy of your account.
Click the Password Help link on the SPIRE Logon page (at right, under OIT Accounts) to retrieve your NetID or password. Or, you can stop by the OIT Help Center (A109 LGRC Lowrise, M - F, 8:30 a.m. - 4:45 p.m.) or the Learning Commons & Technical Support Desk (Lower level of the W.E.B. Du Bois Library) with a picture ID.
OIT emails new account information to your non-UMass email address. Graduate students are sent an email when they are accepted at UMass Amherst, and undergraduates receive an email shorty after their application is processed. If you do not have a non-UMass email address on file with the University or if you have not activated your OIT Account yet, you will receive a set of printed materials with your account information by regular mail.
You'll need this information to activate your account online: on the SPIRE Logon page, click Activate Your Account under OIT Accounts
(right side of the page), then follow the prompts on the screen.
Your NetID is reserved for two years after you leave the University.
Returning students will receive an email at their non-UMass email address with a temporary password and can re-activate their accounts on SPIRE Logon page (at right, under OIT Accounts).
If you are returning after two years or longer, you will receive a new NetID at your non-UMass email address
Faculty and staff receive their NetID and initial password via email or regular mail shortly after they become University employees, and can use this information to activate their accounts online. On the SPIRE Logon page, click Activate Your Account under OIT Accounts (right side of the page).
Note: If you have not received your account information from OIT, please contact the OIT Help Center (413-545-9400, A109 Lederle Graduate Research Center (LGRC) Lowrise, M - F, 9:00 a.m. - 4:45 p.m.).