• Provide direct (in person and by phone) consultation on basic to intermediate level questions relating to microcomputer/workstation (PC & Mac) use, and network connectivity for students, faculty, and staff.
• Resolve everyday problems/issues concerning PC & Mac software applications, operating systems and UMass Network connectivity for students, faculty, and staff.
• Cooperate on projects, in conjunction with other student and/or full-time staff, for the betterment of the OIT Software Support office.
• Perform general maintenance tasks related to operating systems & software configuration and operation, documentation & information resources, and other items as necessary.

• Matriculated students pursuing a minimum of 6 credits at UMass in a degree program.
• Working knowledge of PC & Mac computers and software, particularly Mac OSX, Windows 2000/XP, and/or Linux operating systems. In-depth knowledge of one area with ability to learn others is acceptable.
• Working knowledge of the Internet and email software.
• Familiarity with TCP/IP, wireless and/or other Ethernet-based networking protocols is highly desirable.
• Ability to work well in a consulting role with students, faculty, and staff. Ability to work cooperatively with other student consultants, at times taking a leading role on group projects.
• Ability to work effectively, in a highly organized manner, paying close attention to detail, and documenting those details.
• Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters are requirements for this individual.
• Ability to converse well in person, by telephone, and via email; sufficient mobility to frequently move about within the OIT Software Support office and other facilities on campus; ability to lift up to 40 lbs of weight.
• Appropriate tact and diplomacy required to be successful in a customer service environment.
• Ability to help maintain the cleanliness of the OIT Software Support office.
• A willingness to take on new and challenging tasks as they arise.

• Hours: must be available for up to 3-4 hour blocks (most shifts are 2 hours) of time between 9 a.m. and 5 p.m. Monday - Friday. The number of hours per week may be negotiable (usually 10-20) up to 20 hours per week.
• Fall semester position(s) available, with continuation through Spring and possibly Summer. Student hourly or work study salary is dependent on qualifications and experience.
• Prefer students who are looking to grow with OIT and seek an opportunity to develop broad knowledge in the areas described above.
• Preference will be given to students who are willing to consider a two year or more commitment to working in OIT Software Support.

To apply for a position with the OIT Software Support, please fill out an Online Application (you will be required to log in using your OIT Account NetID and password).

In addition, you may also submit a letter stating your reasons for seeking this position and your qualifications/experience, along with a resume.

You will be contacted via email for an interview if your qualifications meet our needs.

Applications are reviewed by:

OIT Software Support
A119 Lederle Graduate Research Center (LGRC – Lowrise)

For further information, please contact Fred McIver (fred@oit.umass.edu)