• Provide direct consultation to the UMass campus for faculty, staff, and students via walk-ins, phone, and email.
• Answer questions and resolve problems concerning: connectivity to the campus network, use of OIT host computers, the Internet, use of personal computers, software applications and operating systems.
• Provide high quality client services.
• Assist with projects involving the development and maintenance of moderate sized databases for such tasks as tracking clients and statistics on client usage, general information management.
• Perform general maintenance tasks related to Help Desk hardware and software configuration and operation, documentation and information resources, and other projects as they arise to support the client base.

• Matriculated students pursuing a minimum of 6 credits at UMass in a degree program.
• Working knowledge of Windows 9x, ME, 2000, XP, Mac OS 9.x, X (10), and UNIX operating systems. (An in depth knowledge in one area with ability to learn others is acceptable.)
• Working knowledge of the Internet and electronic mail packages, especially those supported at OIT, (Netscape and Outlook Express).
• Working knowledge of Dialup PPP, Ethernet-based or wireless networks is highly desirable. Familiarity with TCP/IP, AppleTalk, NetBEUI is a plus.
• Ability to work well in a consulting role with faculty, staff and students. Ability to work cooperatively with other student consultants.
• Ability to work effectively, in a highly organized manner, paying close attention to detail.
• Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters is a requirement for this individual. Ability to converse well in person and by telephone.
• Appropriate tact and diplomacy as is required to be successful in a public relations environment.
• A willingness to take on new and challenging tasks as they arise.

• Hours: must be available for 2 to 4 hour blocks of time during hours of operation: 8:30 a.m. to 5:00 p.m. Monday through Friday, with extended hours near the beginning of fall and spring semesters. Number of hours per week negotiable (usually 12 - 20).
• Position(s) are available for year round, multi-year work. Prefer students who are looking to grow with OIT and seek an opportunity to develop broad knowledge in the areas described above. Student hourly or work study; salary dependent on qualifications and experience.
• Preference will be given to students interested in at least a two year commitment.

To apply for a position with the OIT Help Desk, please fill out an Online Application (you will be required to log in using your OIT Account NetID and password). You will be contacted via email for an interview if your qualifications meet our needs.