GENERAL STATEMENT OF DUTIES:
The Office of Information Technologies/Network Systems and Services (NSS) seek to fill one or more Network Assistant positions. Primary duties would include support of approximately 1,200 on-campus Ethernet switches and related equipment including maintenance of related power, cooling, and other physical infrastructure. Additional duties will include shared responsibility for network trouble-ticket handling, fiber-optic cable plant maintenance operations, support of campus-wide wireless network deployments, server backup operations, network equipment installations, and network equipment maintenance at both on- and off-campus sites. This is an entry-level networking position that provides multiple opportunities for learning and advancement in a diverse and complex networking environment.
NSS has overall responsibility for the University of Massachusetts Amherst fiber-optic-based campus network, connections to the Internet and Internet2, and for providing a variety of critical and high-profile services to the campus community. NSS also supports the Five College network and is a founding member of the Internet2 project.
QUALIFICATIONS:
- Associate Degree in Computer Science or related field, or equivalent combination of education, experience, and training required.
- One to two years full-time work experience in a computer related field required.
- Must have strong background as a user of Windows, or Unix operating system.
- Required to have demonstrated knowledge of TCP/IP network protocol concepts.
- Professional experience supporting computing systems, a working knowledge of network hardware, and user-level familiarity with Unix are preferred.
- Professional experience configuring, installing, maintaining, and troubleshooting hardware and networks, a working knowledge of the TCP/IP network protocol, CISCO networking, and Unix system administration experience is strongly preferred.
- Demonstrated written and verbal communication abilities are essential as well as a commitment to accuracy in work and documentation.
- Must be able to do occasional lifting of 60 lbs.
- Valid Massachusetts drivers’ license required.
- Some off-hour/weekend work will be required to respond to critical network problems and modifications. Personal pagers will be provided for On-call or off-hour contact consistent with departmental policies.
Hiring Salary Range: $34,800- $43,600
Normal Starting Salary: $34,800- $39,200
PROFESSIONAL STAFF SALARY ADMINISTRATION PROGRAM POSITION LEVEL 24
The University of Massachusetts/Amherst prohibits discrimination on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, veteran status, or sexual orientation; in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment and application for employment. Furthermore, University policy includes prohibitions of harassment of students and employees, i.e., racial harassment, sexual harassment, and retaliation for filing complaints of discrimination.
Submit letter of application referencing the position title and Search Number (37546), resume, and the names, telephone numbers and addresses of three current references. The priority deadline is October 30, 2009. However, applications may be accepted beyond that date until the positions have been filled.
ON CAMPUS APPLICATIONS ONLY: Send application materials to: Network Assistant Search #37546 c/o Dorothy Surowiec, Office of Information Technologies, Room A217, Lederle GRC Low Rise, University of Massachusetts, Amherst, MA 01003.
On-campus applicants are defined as University non-student employees.
OFF-CAMPUS APPLICATIONS ONLY: Send application materials to: Search #37546, Employment Office, 167 Whitmore Administration Building, University of Massachusetts, Amherst, MA 01003-8170.
